Terms of Service

These Terms of Service (“Terms”) govern your access to and use of RDM Physio App, operated by RDM Associates (“we”, “our”, “us”). By accessing or using RDM Physio App, you agree to these Terms. Please also read our Privacy Policy and Refund Policy, which form part of these Terms.

1. Service Description

RDM Physio App provides a physiotherapy clinic management platform including operations, clinical, reporting, and patient portal modules. The software is delivered as a dedicated deployment on the clinic's own Firebase (Google Cloud) infrastructure. It is a practice-management tool only and is not a substitute for professional clinical judgement (see Section 10).

2. Licensing

We offer two licensing models:

Both options include an initial setup and deployment service. Licenses are for your clinic's own use only and are non-transferable.

3. Fees, Payment & Taxes

• Current pricing is set out on our Pricing page. All fees are quoted and payable in Indian Rupees (INR).
• Fees are exclusive of applicable taxes, including GST, which are charged additionally where applicable.
• Payments are processed securely through Razorpay.
• Setup fee: a one-time setup and deployment charge may apply, as quoted at the time of purchase.
• Annual Maintenance Fee (AMC): one-time license customers may be charged a recurring annual maintenance fee for continued support and upkeep, as quoted at the time of purchase. Non-payment of AMC ends support and updates but does not affect your perpetual right to use your existing version.
• Subscriptions renew automatically each billing period until cancelled.
• Price changes: we may revise subscription or AMC pricing from time to time. Any change will be notified in advance and takes effect from your next billing cycle; continued use after that constitutes acceptance.

Refunds, where applicable, are governed by our Refund Policy.

4. Cancellation

You may cancel a subscription at any time by contacting us at rdmappdemo@gmail.com. Cancellation takes effect at the end of the current paid billing period, and no partial-period refunds are provided. The software enforces a license validity period — once your paid period ends and is not renewed, access is automatically disabled and the software cannot be used until renewed. After cancellation you also stop receiving feature updates and support. Cancellation terms are read together with our Refund Policy.

5. Firebase Infrastructure Costs

The clinic is responsible for its own Firebase (Google Cloud) project and any associated usage costs. These costs are typically nominal for standard clinic usage. RDM Physio App is not responsible for Firebase billing, quotas, or any service interruption caused by the clinic's Firebase account.

6. Data Ownership & Data Protection Responsibilities

All patient, clinical, and operational data stored in the clinic's Firebase project belongs solely to the clinic. RDM Physio App does not claim any ownership over clinic data and does not access, use, or process clinic data.

7. Acceptable Use

You agree not to:

• Misuse the software or use it for any unlawful purpose.
• Attempt to reverse engineer, decompile, or extract the source of the application.
• Resell, sublicense, or redistribute the software to any third party.
• Circumvent or tamper with the software's license validity controls.
• Use the software in a way that infringes the rights of patients or third parties or breaches applicable law.

8. Intellectual Property

The application code, design, and all related materials remain the intellectual property of RDM Physio App. The license granted is for use only — not ownership of the code.

The software may include third-party or open-source components, which are subject to their own licenses. If you provide feedback or suggestions about the software, you grant us a perpetual, royalty-free right to use them to improve our products, with no obligation to you.

9. Confidentiality

Each party may receive confidential information from the other — for example, our proprietary software and pricing, and your business and operational details shared during setup. Each party agrees to keep the other's confidential information confidential and to use it only as needed to perform under these Terms. This does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Clinical Disclaimer (No Medical Advice)

RDM Physio App is a practice-management and record-keeping tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment recommendations. All clinical decisions, assessments, and patient outcomes remain the sole responsibility of the treating clinician. The clinic is responsible for ensuring its use of the software complies with applicable medical, professional, and regulatory standards.

11. No Patient Relationship

RDM Physio App has no relationship with, and assumes no responsibility toward, the clinic's patients. The clinic is solely responsible for the care of its patients, the accuracy of clinical records, and its relationship with patients. Nothing in these Terms creates any duty of care between us and any patient.

12. Service Availability & Support

The software is provided “as is” and “as available”. Because each deployment runs on the clinic's own Firebase project, we do not guarantee any specific uptime, and availability also depends on Google Cloud and the clinic's own configuration. Support and updates are provided according to your licensing model (subscription, or AMC for one-time licenses).

To the maximum extent permitted by law, the software is provided without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or that the software will be uninterrupted, timely, secure, or error-free. All such warranties are expressly disclaimed.

13. Software Updates & Changes

We may develop, update, modify, add, or discontinue features of the software over time. For subscribers, feature updates are included during the subscription period. We will give reasonable notice before discontinuing any material feature, and we are not liable for changes to, or discontinuation of, features made in the ordinary course of improving the software or for legal or security reasons.

14. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, or for any loss of data, arising from use of the software. Because clinic data resides in the clinic's own project and the clinic is responsible for its own backups, we are not liable for any loss or corruption of clinic data. Our total aggregate liability for any claim shall not exceed the total fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

15. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, or liabilities arising from your misuse of the software, your handling of patient data, or your breach of these Terms or applicable law.

16. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including internet or hosting outages, failures or changes of third-party services (such as Google Cloud, Firebase, or Razorpay), power failures, natural events, or governmental action.

17. Suspension & Termination

We may suspend or terminate your access to support and updates if you breach these Terms or fail to pay due fees. For subscriptions, your right to use the software ends when the paid period expires and is enforced automatically by the license validity controls. For one-time licenses, your perpetual right to use your existing version continues, though support and updates may end (for example, if AMC lapses). On termination for breach, we may disable access to the extent permitted by your license.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of India. The courts at Mumbai, India shall have exclusive jurisdiction over any disputes arising from these Terms.

19. General

• Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full effect.
• Entire agreement: these Terms, together with the Privacy Policy and Refund Policy, form the entire agreement between you and us regarding the software.
• Waiver: our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: you may not assign these Terms without our prior written consent. We may assign them, including in connection with a merger, acquisition, or sale of assets.

20. Changes to Terms

We reserve the right to update these Terms. Where changes are material, we will take reasonable steps to notify you. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

21. Contact

For any queries regarding these Terms, contact us at rdmappdemo@gmail.com.