Refund & Cancellation Policy

RDM Physio App provides a software deployment and management service. Because our service involves dedicated setup, deployment, and configuration of a private software instance for each clinic, the following refund and cancellation terms apply. This policy is read together with our Terms of Service. All amounts are in Indian Rupees (INR).

1. General Principle

Once setup and deployment work has begun, significant work, resources, and infrastructure are committed. As a result, fees are generally non-refundable from that point, except in the specific cases described in Section 6 (failed, duplicate, or erroneous transactions). We strongly recommend requesting a free demo before purchase.

2. One-Time License

One-time license fees are refundable in full if you cancel before setup and deployment has been initiated. Once setup and deployment has begun, the one-time license fee is non-refundable, because the work and infrastructure provisioning are already underway.

3. Setup & Deployment Fee

Any setup and deployment fee is non-refundable once setup work has commenced. If you cancel before any setup work has started, it is fully refundable.

4. Subscription

Subscription fees are non-refundable for the current billing period. You may cancel your subscription at any time, and cancellation takes effect at the end of the current billing period. No partial-period refunds are provided. Cancellation mechanics are described in our Terms of Service.

5. Annual Maintenance Fee

Annual maintenance fees are non-refundable once the maintenance period has commenced.

6. Failed, Duplicate & Erroneous Transactions

You are entitled to a full refund in the following cases:

• Your payment was debited but the transaction failed or your order was not confirmed.
• You were charged more than once for the same purchase (duplicate payment).
• You were charged in error due to a technical or billing mistake on our side.

In these cases, please contact us with your transaction details and we will verify and process the refund.

7. Refund Method & Timeline

8. How to Request a Refund

To request a refund or report a billing error, email us at rdmappdemo@gmail.com within 7 days of the charge, including your name, clinic name, and the transaction reference. We will investigate promptly and respond.

9. Before You Purchase

We offer a free demo so you can fully evaluate the platform before committing. We encourage all prospective clients to:

10. Your Statutory Rights

Nothing in this policy limits any rights you may have under applicable Indian consumer protection law.

11. Grievance & Escalation

If you are not satisfied with the outcome of a refund request, you may escalate it to our Grievance Officer, whose details are listed in our Privacy Policy. We aim to address escalations within 30 days.

12. Contact

For any refund or cancellation queries, contact us at rdmappdemo@gmail.com.